{"id":13241,"date":"2020-10-05T05:45:06","date_gmt":"2020-10-05T04:45:06","guid":{"rendered":"https:\/\/jsl-online.com\/preguntas-frecuentes\/"},"modified":"2025-06-17T12:26:37","modified_gmt":"2025-06-17T11:26:37","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/jsl-online.com\/es\/preguntas-frecuentes\/","title":{"rendered":"FAQ &#8211; PREGUNTAS FRECUENTES"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1558363312993{margin-top: -30px !important;margin-bottom: 15px !important;padding-top: 25px !important;padding-bottom: 25px !important;background-image: url(https:\/\/jsl-online.com\/wp-content\/uploads\/2019\/05\/header-faq-wide.png?id=3698) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_column css=\u00bb.vc_custom_1557140385615{margin-top: 30px !important;border-bottom-width: 15px !important;}\u00bb][vc_custom_heading text=\u00bbFAQ &#8211; PREGUNTAS FRECUENTES\u00bb font_container=\u00bbtag:h1|font_size:28|text_align:center\u00bb google_fonts=\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00bb css_animation=\u00bbnone\u00bb css=\u00bb.vc_custom_1728382528410{margin-top: -35px !important;padding-bottom: 25px !important;}\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb bg_type=\u00bbimage\u00bb bg_override=\u00bbfull\u00bb css=\u00bb.vc_custom_1728383050848{margin-top: -15px !important;padding-top: 25px !important;padding-bottom: 25px !important;background-image: url(https:\/\/jsl-online.com\/wp-content\/uploads\/2019\/05\/wallpaper_fade2.jpg?id=3705) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}\u00bb][vc_column][vc_column_text]<span style=\"font-size: 110%;\"><strong>Necesito obtener Certificaciones y Declaraciones de Conformidad<\/strong><\/span><\/p>\n<p><span style=\"font-size: 110%;\">Puede obtener todas las certificaciones y declaraciones de conformidad en nuestra Biblioteca Digital.<\/span>[\/vc_column_text]\n\t\t\t<div class=\"ult_dual_button  ult-adjust-bottom-margin to-left  \"  data-response=\"on\" id=\"ult_btn_1375223015\">\n\n\t\t\t<div id=\"dualbtn-5598\" class=\"ulitmate_dual_buttons ult-dual-btn ult_main_dualbtn \" data-bcolor=\"#333333\"data-bhcolor=\"\">\n\n\t\t\t<div class=\"ult_dualbutton-wrapper btn-inline place-template bt1 \"><a href=\"https:\/\/jsl-online.com\/declaracoes-de-conformidade-e-certificacoes\/\" title=\"Declara\u00e7\u00f5es de Conformidade e Certifica\u00e7\u00f5es\"  class=\"ult_ivan_button round-square with-icon icon-before with-text place-template ult_dual1\" style=\";margin-right:px;;background-color:#ffffff !important;; border-color:#333333;border-style:;border-width:0px;border-radius:px;;\">\n\t\t\t<span class=\"ult-dual-btn-1 Style 1\" style=\"\"  data-bgcolor=\"#ffffff\" data-bghovercolor=\"#bcbcbc\" data-icon_color=\"#333333\" data-icon_hover_color=\"#333333\" data-textcolor=\"#333333\" data-texthovercolor=\"#333333\" data-iconbgcolor=\"transperent\" data-iconbghovercolor=\"transperent\" data-iconborder=\"transperent\" data-iconhoverborder=\"transperent\" >\n\t\t\t<span class=\"icon-simple icon-left1 ult_btn1span ult-dual-btn-no-icon\"  style=\";padding-left:0px; \"><\/span>\n\t\t\t<span class=\"text-btn ult-dual-button-title ult-responsive\"  data-ultimate-target='#dualbtn-5598 .ult-dual-button-title'  data-responsive-json-new='{\"font-size\":\"desktop:12px;\",\"line-height\":\"desktop:15px;\"}'  style=\"font-weight:normal;color:#333333;\">DECLARACIONES DE CONFORMIDAD Y CERTIFICACIONES<\/span>\n\n\t\t\t<\/span>\n\t\t\t<\/a><span class=\"middle-text\" style=\"line-height: 1.8em;color:#ffffff;background-color:#333333;border-width:0px;\">\n\t\t\t<span class=\"middle-inner\"  ><i class=\"\"><\/i><\/span>\n\t\t\t<\/span>\n\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ult_dualbutton-wrapper btn-inline place-template btn2 \"><a href=\"https:\/\/jsl-online.com\/documentacao-tecnica\/\" title=\"Documenta\u00e7\u00e3o T\u00e9cnica\"  class=\"ult_ivan_button round-square with-icon icon-after with-text place-template ult_dual2\"  style=\";background-color:#ffffff !important;;margin-left:px;;border-color:#333333;border-style:;border-width:0px;border-radius:px;\">\n\t\t\t<span class=\"ult-dual-btn-2 Style 1\"  data-bgcolor=\"#ffffff\" data-bghovercolor=\"#bcbcbc\" data-icon_color=\"#333333\" data-icon_hover_color=\"#333333\" data-textcolor=\"#333333\" data-texthovercolor=\"#333333\" data-iconbgcolor=\"transperent\" data-iconbghovercolor=\"transperent\" data-iconborder=\"transperent\" data-iconhoverborder=\"transperent\" >\n\t\t\t<span class=\"text-btn ult-dual-button-title\" style=\"font-weight:normal;color:#333333;\">DOCUMENTACI\u00d3N T\u00c9CNICA<\/span>\n\n\t\t\t<span class=\"icon-simple icon-right2 ult_btn1span ult-dual-btn-no-icon\"  style=\";padding-left:0px; \"><\/span>\n\t\t\t<\/span>\n\t\t\t<\/a><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>[vc_empty_space height=\u00bb15&#8243;][vc_column_text]\n<h2>Necesito asesoramiento o seguimiento Pre o Post-Venta<\/h2>\n<p>P\u00f3ngase en contacto con uno de nuestros promotores<\/p>\n<table style=\"width: 78.6038%;\" width=\"683\">\n<tbody>\n<tr>\n<td style=\"width: 23.6152%;\" width=\"165\">Portugal &#8211; Zona<\/td>\n<td style=\"width: 19.6793%;\" width=\"118\">Tel\u00e9fono M\u00f3vil<\/td>\n<td style=\"width: 27.9604%;\" width=\"175\">Email<\/td>\n<td style=\"width: 74.5509%;\" width=\"225\">Promotores<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 23.6152%;\">Centro y Sur<\/td>\n<td style=\"width: 19.6793%;\">(+351) 934 901 138<\/td>\n<td style=\"width: 27.9604%;\">cnogueira@jsl-online.net<\/td>\n<td style=\"width: 74.5509%;\">Ing. Carlos Nogueira<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 23.6152%;\">Norte y Centro<\/td>\n<td style=\"width: 19.6793%;\">(+351) 934 900 753<\/td>\n<td style=\"width: 27.9604%;\">rvinagreiro@jsl-online.net<\/td>\n<td style=\"width: 74.5509%;\">Ing. Ricardo Vinagreiro<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][vc_empty_space height=\u00bb15&#8243;][vc_column_text]\n<h2>Necesito reportar un Problema de Calidad, \u00bfa qui\u00e9n debo dirigirme?<\/h2>\n<p>Puede completar el siguiente formulario destinado a tal efecto<\/p>\n<div class=\"forminator-ui forminator-custom-form forminator-custom-form-23135 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-23135\" data-uid=\"69d45e9203376\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-23135\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-23135 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"23135\"\n\t\t\t\tenctype=\"multipart\/form-data\" data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69d45e9203376\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_69d45e9203376\" id=\"forminator-field-name-1_69d45e9203376-label\" class=\"forminator-label\">Nombre <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_69d45e9203376\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69d45e9203376\" id=\"forminator-field-phone-1_69d45e9203376-label\" class=\"forminator-label\">Tel\u00e9fono<\/label><span id=\"forminator-field-phone-1_69d45e9203376-description\" class=\"forminator-description\" id=\"forminator-field-phone-1_69d45e9203376-description\"><span data-limit=\"9\" data-type=\"\">0 \/ 9<\/span><\/span><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_69d45e9203376\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" maxlength=\"9\" data-validation=\"character_limit\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69d45e9203376\" id=\"forminator-field-email-1_69d45e9203376-label\" class=\"forminator-label\">Su correo electr\u00f3nico <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_69d45e9203376\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69d45e9203376\" id=\"forminator-field-text-1_69d45e9203376-label\" class=\"forminator-label\">Cliente | Empresa <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_69d45e9203376\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69d45e9203376\" id=\"forminator-field-text-2_69d45e9203376-label\" class=\"forminator-label\">Producto | Problema Detectado <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_69d45e9203376\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69d45e9203376\" id=\"forminator-field-textarea-1_69d45e9203376-label\" class=\"forminator-label\">Describa el problema en detalle <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69d45e9203376\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-1\" class=\"forminator-field-upload forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-upload-1_69d45e9203376\" id=\"forminator-field-upload-1_69d45e9203376-label\" class=\"forminator-label\">Adjuntar fotos del producto\/problema detectado<\/label><div class=\"forminator-file-upload \" data-element=\"upload-1_69d45e9203376\"><input type=\"file\" name=\"upload-1\" id=\"forminator-field-upload-1_69d45e9203376\" class=\"forminator-input-file\" accept=\".jpg,.jpeg,.jpe,.png,.gif,.mov,.qt,.avif,.avi,.mpeg,.mpg,.mpe,.3gp,.3gpp,.3g2,.3gp2,.mid,.midi,.pdf,.doc,.docx,.docm,.pot,.pps,.ppt,.pptx,.pptm,.odt,.ppsx,.ppsm,.xla,.xls,.xlt,.xlw,.xlsx,.xlsm,.xlsb,.key,.mp3,.m4a,.m4b,.ogg,.oga,.wma,.wav,.x-wav,.mp4,.m4v,.webm,.ogv,.wmv,.flv,.zip,.gz,.gzip,.webp,.json,.ttf,.otf\" tabindex=\"-1\"><button id=\"forminator-field-upload-1_69d45e9203376_button\" class=\"forminator-button forminator-button-upload\" data-id=\"forminator-field-upload-1_69d45e9203376\">Elegir archivo<\/button><span data-empty-text=\"Ning\u00fan archivo seleccionado\">Ning\u00fan archivo seleccionado<\/span><button class=\"forminator-button-delete\" style=\"display: none;\"><i class=\"forminator-icon-close\" aria-hidden=\"true\"><\/i><span class=\"forminator-screen-reader-only\">Eliminar el archivo subido<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"forminator-row\" style=\"margin: 0;\"><div id=\"captcha-1\" class=\"forminator-field-captcha  forminator-col-12 \"><div class=\"forminator-captcha-left forminator-g-recaptcha recaptcha-invisible\" data-theme=\"light\" data-badge=\"bottomright\" data-sitekey=\"6Ld49mIrAAAAAFb8eqoXz0jWJJsYBtp0kgNJrsD3\" data-size=\"invisible\"><\/div> <\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Enviar<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"5b1c98dd8d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/13241\" \/><input type=\"hidden\" name=\"form_id\" value=\"23135\"><input type=\"hidden\" name=\"page_id\" value=\"13241\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/jsl-online.com\/es\/preguntas-frecuentes\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form>[\/vc_column_text][vc_empty_space height=\u00bb15&#8243;][vc_column_text]<span style=\"font-size: 150%;\"><strong>\u00bfCu\u00e1les son las condiciones de venta para el per\u00edodo 2023-2024? (Mercado Nacional Espa\u00f1a)<\/strong><\/span><\/p>\n<p>A partir de la fecha especificada en la tabla de precios todos los productos fabricados por JSL tienen las siguientes condiciones de venta en Espa\u00f1a:<\/p>\n<ol>\n<li><strong>PRECIOS<\/strong>Todos los precios de la presente tabla son en EUROS por UNIDAD. A los valores presentados se les a\u00f1ade el IVA al tipo legal.<strong>Notas y cambios de precios:<\/strong><\/li>\n<li><strong>MODALIDADES DE PAGO<\/strong>a) Por pronto pago: 3%b) Los pedidos de valor superior a 400\u20ac ser\u00e1n enviados a portes pagados por agencia de transporte a cargo de JSL, excepto en los casos del tubo y de la canaleta, para los cuales el valor del pedido m\u00ednimo para portes pagados es 1000\u20ac.<\/li>\n<li><strong>DECLARACI\u00d3N DE GARANT\u00cdA<\/strong>JSL asegura los siguientes plazos de garant\u00eda para sus productos:a) Para ATI\u2019s y cuadros de distribuci\u00f3n de energ\u00eda: 10 A\u00f1osb) Para todos los productos certificados: 5 A\u00f1osd) Para todos los dem\u00e1s productos: 3 A\u00f1os<\/li>\n<\/ol>\n<p><em>JSL se reserva el derecho de cambiar cualquier caracter\u00edstica, embalaje y precios sin previo aviso.<\/em>[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_row full_width=\u00bbstretch_row_content\u00bb css=\u00bb.vc_custom_1558363312993{margin-top: -30px !important;margin-bottom: 15px !important;padding-top: 25px !important;padding-bottom: 25px !important;background-image: url(https:\/\/jsl-online.com\/wp-content\/uploads\/2019\/05\/header-faq-wide.png?id=3698) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_column css=\u00bb.vc_custom_1557140385615{margin-top: 30px !important;border-bottom-width: 15px !important;}\u00bb][vc_custom_heading text=\u00bbFAQ &#8211; PREGUNTAS FRECUENTES\u00bb font_container=\u00bbtag:h1|font_size:28|text_align:center\u00bb google_fonts=\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal\u00bb css_animation=\u00bbnone\u00bb css=\u00bb.vc_custom_1728382528410{margin-top: -35px !important;padding-bottom: 25px !important;}\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb bg_type=\u00bbimage\u00bb bg_override=\u00bbfull\u00bb css=\u00bb.vc_custom_1728383050848{margin-top: -15px !important;padding-top: 25px !important;padding-bottom: 25px !important;background-image: url(https:\/\/jsl-online.com\/wp-content\/uploads\/2019\/05\/wallpaper_fade2.jpg?id=3705) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}\u00bb][vc_column][vc_column_text]Necesito obtener Certificaciones [&#8230;]\n","protected":false},"author":1001011,"featured_media":12706,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13241","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/pages\/13241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/users\/1001011"}],"replies":[{"embeddable":true,"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/comments?post=13241"}],"version-history":[{"count":7,"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/pages\/13241\/revisions"}],"predecessor-version":[{"id":22044,"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/pages\/13241\/revisions\/22044"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/media\/12706"}],"wp:attachment":[{"href":"https:\/\/jsl-online.com\/es\/wp-json\/wp\/v2\/media?parent=13241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}